Transportation Frequently Asked Questions

  • Q: Can my child get off at a stop other than their assigned home bus stop?
    A: No. A driver is only permitted to drop students off at the designated stop indicated on their route sheet. Student school bus rosters need to remain consistent for the safety of all.

    Q: My child is staying over at a friend’s house. Can they ride their friend’s bus?
    A: No. A driver is only permitted to drop students off at the designated stop indicated on their route sheet. Student school bus rosters need to remain consistent for the safety of all.

    Q: Why are students asked to arrive at the bus stop five minutes before the bus pickup time?
    A: We ask students to arrive at their assigned bus stop at least five minutes prior to pick up time so that they are ready and waiting for the bus to arrive. This helps to ensure a faster loading time. It also ensures that they are there in case the time on their clock or watch differs slightly from the time for the driver.

    Q: My child’s bus frequently arrives later than the scheduled pickup time. What causes the delays?
    A: Bus routes are planned to run on a fairly set schedule. Sometimes there could be traffic delays for various reasons. Sometimes children are not ready and waiting at earlier bus stops, which can cause the bus to run behind schedule on all future stops. This is another reason why we ask all children to be ready and waiting at their bus stops so we can minimize delays.

    Q: The bus didn’t show up on time for my child. How long should he/she wait at the stop?
    A: Your child should arrive at the stop at least five minutes before the regular arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late ask your child to remain at the stop. Buses can break down, roads can be blocked, a driver may be ill or have emergencies, etc. which may result in a late bus. If the wait becomes extreme (approximately 20 minutes), please call the Transportation Office at 847-963-3909/3912.

    Q: My child’s bus arrives later/earlier than I want. Can the time be changed?
    A: All District 15 buses operate on a comprehensive schedule, completing two or three routes in the morning and again in the afternoon. This helps to ensure that the system operates safely and efficiently, while working to deliver students to school on time. Because of the number of students needing transportation, and to ensure effective scheduling, the overall bus schedules cannot be adjusted to accommodate an individual request.

    Q: My child missed the bus. Can the bus come back to the bus stop?
    A: Buses cannot return for students who missed the bus. Please be sure your child arrives at the designated bus stop at least five minutes ahead of schedule.

    Q: My child missed the bus at school this afternoon. Can the bus come back?
    A: At most schools, the drivers receive a signal from school staff when they can depart after a sufficient time has been allowed for students to exit the school to board the buses. Sometimes students are held up at school for unforeseen reasons and miss their school bus. Once buses depart the school, if the Transportation Department is notified that a child is left behind, every effort will be made to return for the student. However, if the bus is no longer in the proximity of the school the driver will not be able to return until the entire route has been completed.

    Q: I can’t see my child’s bus stop from my house. How can I get the bus stop moved closer?
    A: Bus stops are placed at centralized locations that can be safely accessed by a significant number of students to minimize the time length and mileage of the run. If you have concerns about your child’s safety you are encouraged to accompany your child to the bus stop or arrange a neighborhood buddy to walk with your child.

    Q: The bus drives right past my house. Why can’t it stop at my house?
    A: Bus stops are placed to allow the buses easy access and egress through neighborhoods while keeping safety a priority. Bus stops are designed so that no child has to walk more than an average of two tenth of a mile (2 blocks). In addition, adding bus stops causes further delays on our bus routes and extends the student’s ride time. This means that bus routes would have to start earlier in the morning to arrive to school on time. Similarly, in the afternoon it would mean students arrive home later.

    Q: Does the driver have the right to assign seats on the bus?
    A: The bus driver may assign seats as he/she feels necessary to maintain order and safety on the bus.

    Q: Who should I speak to about problems that occurred on my child’s bus?
    A: If there is an issue or a concern on the bus or with a bus driver, route, or general questions, please call the Transportation Department Office at 847-963-3900.

    Q: Another child is harassing or bullying my child while they are on the bus. What should I do?
    A: Community Consolidated School District 15 has a policy that specifically prohibits bullying at school, during school events, field trips, and on a school bus. The bus driver’s main focus must be on operating the school bus safely. As a result, the majority of the driver’s attention is focused on the road and traffic conditions, so he/she may not see or hear inappropriate behavior among the students on the bus when it occurs. Students who engage in bullying or harassing behaviors are subject to disciplinary action. Please report any problems to your child’s school or the Transportation Department at 847-963-3900 so appropriate steps may be taken.

    Q: Are there consequences if a student misbehaves on the bus?
    A: Yes. Bus drivers report problems to the student’s school. Administrators investigate and follow progressive disciplinary action as needed.

    Q: The bus driver disciplined my child on the bus today. Does the driver have the right to this?
    A: The school bus driver is responsible for the safe operation of the bus. He/she should receive the same level of respect afforded to a classroom teacher, assistant, or other school employee. When necessary, drivers may correct a student. In most cases, that resolves the problem. If the misconduct continues, the driver may complete a conduct report to notify the school of the event for further review, if appropriate, disciplinary action.

    Q: What is a student conduct report?
    A: A student conduct report is completed by the bus driver or bus aide and used to report a student who violated the safety rules on the bus that may cause harm to the student, to another student, or the public. This includes actions that distract the bus driver’s attention from the roadway. If the student conduct report is completed for a student, the school staff members will contact the student’s family if they need to speak to the parent or guardian as part of the disciplinary steps taken to resolve the problem.

    Q: Can a family member or other adult board a school bus at the bus stop or at school?
    A: No. It is illegal for any unauthorized individual to stop or board a school bus. Please do not attempt to board a school bus along the route or at school. The safety of the children is always our priority.

    Q: Can students bring large musical instruments with them on the bus?
    A: Musical instruments are permitted on the school bus as long as the student can carry the instrument or object on and off the bus by him/herself. They must be placed in the lap or stored between the student’s legs and the barrier in the front of the student. Instruments or large objects cannot block the aisle. Large instruments such as drum kits, cellos, and basses are too large to be transported on school buses safely. In an accident, these items can easily become a projectile object and can injure a student. If you are unsure, please check with your child’s school before bringing a large musical instrument or object to the bus stop.

    Q: How do I locate a lost item on a school bus?
    A: If a driver finds an item on the bus, he/she will hold it until the following day. The student may ask the driver if his/her item was found on the bus. If it remains unclaimed, the driver will bring the item to the Transportation Office. If you contact the Transportation Office, please provide us with a full description of the item. Often drivers are not able to inspect buses while they are on the road and will check for lost items at their next assignment. Because electronic devices such as cell phones, tables, ipods, and games are very popular, the recovery rate is very low. We recommend that students store all personal items in a secure place such as their backpack while traveling to and from school.

    For additional assistance, please contact:

    • Judith Bramer, Assistant Director of Transportation, 847-963-3904;
    • Tom Bramley, Director of Transportation, 847-963-3905; or
    • Dr. Claire Kowalczyk, Deputy Superintendent, 847-963-3202

    To find out your child’s student identification number, please contact your school. For questions regarding the My Stop GPS program, contact Transportation at 847-963-3900.