 Charting
Your Course:
Lessons Learned During the Journey Toward Performance Excellence
—Conyers, John G. and Ewy, Robert
Charting Your Course is the story of 2003 Malcolm Baldrige
National Quality Award winner Community Consolidated School District
15 of Palatine, Illinois. The book shares the story of the school
district’s journey toward continuous improvement as they followed
the Baldrige Award Criteria. The authors share both the good and
the bad results encountered along the way, allowing the reader to
learn from his experiences. The book will help other schools answer
the many questions that will inevitably come up as they begin to
follow the Baldrige criteria, and will help them avoid making some
of the same mistakes.
ADVANCED PRAISE FOR CHARTING YOUR COURSE
“A case study of the only school district in the state of Illinois
to earn the top quality award from the Lincoln Foundation for Business
Excellence. Charting Your Course is must reading for superintendents
and principals who are serious about achieving organizational excellence.
In this straightforward account of a school district seriously embracing
the Malcolm Baldrige criteria, the authors detail what worked and
what went awry, and offer concrete suggestions on avoiding some of
their mistakes.”
—Dr. Paul D. Houston, Executive Director
American Association of School Administrators
CONTENTS:
- Pursuing First Rate Organizational Excellence: Is It Worth It?
- Plotting Your Course Toward Organizational Excellence
- District Level Strategic Alignment by Senior Leaders
- Aides to Precision Navigation: Your Balanced Scorecard
- Nautical Charts: Your Guide to Preserving the Best and Improving
the Rest
- Feedback: Reading the Tides and Currents
- Reading Your Compass: Aligning Organizational Culture to Performance
Improvement
- Anchoring: The Holding Power of Continuous Improvement
- Navigating the Future of Organizational Excellence:
- Sustaining the Continuous Improvement Culture
HOW TO ORDER:
 Visit
ASQ’s bookstore for pricing and ordering information.
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